Refund & Cancellation Policy
Company Name: Centratech Infosolution Private Limited
Brand Name: Centra Pay
Centra Pay strives to provide reliable and high-quality payment and financial services. This Refund & Cancellation Policy outlines the terms under which cancellations and refunds may be processed.
1. Cancellation Policy
1.1 User-Initiated Cancellation
Users may cancel a service request or transaction before it is processed or executed, subject to system limitations.
Once a transaction has been successfully processed or settled, it cannot be cancelled.
Subscription-based services (if applicable) may be cancelled before the next billing cycle to avoid future charges.
1.2 Company-Initiated Cancellation
Centra Pay reserves the right to cancel:
Transactions suspected of fraud, unauthorized activity, or policy violations.
Services due to technical errors, regulatory requirements, or compliance concerns.
Orders where incorrect pricing, technical glitches, or service limitations are identified.
In such cases, eligible refunds (if applicable) will be processed as per this policy.
2. Refund Policy
2.1 Eligibility for Refund
Refunds may be considered under the following circumstances:
Duplicate transactions.
Failed transactions where the amount was debited but service was not delivered.
Incorrect charges due to system error.
Approved cancellation requests (where applicable).
Valid disputes raised within the prescribed time period.
Refund requests are subject to verification and internal review.
2.2 Non-Refundable Situations
Refunds will not be processed in the following cases:
Incorrect details entered by the user (e.g., wrong account/UPI ID).
Completed and successfully processed transactions.
Delays caused by banks, payment gateways, or third-party service providers.
Services already delivered or consumed.
Violations of Centra Pay’s Terms & Conditions.
2.3 Refund Process
Users must raise a refund request by contacting our support team with transaction details.
Each request will be reviewed and assessed.
If approved, the refund will be credited to the original payment method used during the transaction.
For payments made via a payment gateway, refunds will be processed back to the same source account.
2.4 Refund Timeline
Approved refunds will be initiated within 3–5 business days.
The amount may take an additional 4–7 business days to reflect in the user’s account, depending on the bank or payment provider.
Centra Pay is not responsible for delays caused by banking institutions or payment gateways.
3. Dispute Resolution
If a user believes a transaction was unauthorized or incorrect, they must notify Centra Pay within 7 days of the transaction date. Disputes raised beyond this period may not be eligible for review.
4. Contact for Refund & Cancellation Requests
For any cancellation or refund queries, please contact:
Mr. Hiren Trada
📧 Email: info@centrpay.in
📞 Mobile: +91 84601 91663
🌐 Website: https://centrpay.in
🏢 Address:
3rd Floor, B/109, BL No.305
Seven Leaf Arcade,
Dhamdod Lumbha Road,
Dhamdod Lumbha, Baben–394601,
District Surat, Gujarat, India
5. Policy Updates
Centra Pay reserves the right to modify this Refund & Cancellation Policy at any time. Continued use of the services shall constitute acceptance of the updated policy.